TERMS & CONDITIONS
Due to COVID-19 delivery process may take longer than expected. Our team as well as our partners are working tirelessly to meet the demand and make your purchase experience as convenient as possible. We thank you for your trust and patience!
DELIVERY ON THE TERRITORY OF SERBIA
Packages on the territory of Serbia are delivered by POSTExpress courier service, and the delivery time is 2 to 5 working days. Delivery costs on the territory of Serbia are charged according to the price range of PostExpress services in relation to the weight of your package.
Packages delivered outside the territory of Serbia will be delivered within 5 to 14 days of the order. There is a possibility that the package will arrive outside the scheduled deadline, which depends exclusively on the current measures in force in your country and the customs clearance process in your country. IMPORTANT: MOM’S PANTS does not cover fees, taxes, and other charges that may be incurred during customs clearance in your country. These costs are borne exclusively by the buyer and they are not included in the price you pay on the site.
OBLIGATIONS AND FEES
There is a possibility that international packages have additional obligations, costs, and fees, which are determined by your local Customs authorities. All possible additional delivery costs are borne exclusively by the buyer. Please seek additional information on your local customs website. If you notice any damage to the delivered package, please let us know by e-mail firstname.lastname@example.org so that we can resolve the situation as soon as possible.
If for any reason you are not satisfied with your received MOM’S PANTS order, you have the opportunity to return it within 7 days. Please return the products you wish to return in their original condition (no traces of wear / washing or any other damage) as well as the original packaging, with all labels and declarations you received upon arrival.
What do you need to return the ordered products?
To return your order, you will need: an invoice / delivery note (which arrived in your e-mail), a completed statement of withdrawal from the contract, as well as a product packed in the original packaging and addressed to the seller.
So that you don’t have any doubts, here are a few simple steps to return your order:
1. Fill in the Withdrawal Form (which came with the shipment) 2.Pack the products you want to return in the original packaging, together with the invoice / delivery note and the completed withdrawal form. 3 You send the package with the products you want to return to address: Tribeca doo Vodovodska 158, 11147 Belgrade, Serbia. 4 Delivery the package to the selected courier service, with mandatory monitoring of the package, but also keep in mind that you bear the cost of postage. 5. When the package arrives at our address, after checking that the products are still in their original condition, we will send a confirmation of arrival of the package to your e-mail address. 6. If everything is OK with the products and you have sent them in their original condition, original packaging, with all declarations and labels, the funds will be returned to you (original payment method) as soon as possible from the day of receipt of returned products.
Is it possible to replace the ordered products?
As it is not possible to replace the ordered products, and you still want another product, we recommend that you return the already ordered ones, and we will refund the funds paid to you. You can then order another product you want.